Frequently Asked Questions (FAQ)

Help! I need Somebody!

Everything you want to know (and maybe more)! Happy orders start with clear answers.
Do you have a physical store?

No, we are 100% online! 🛒
We put all our love, energy and sustainability into our webshop — so you can shop from the comfort of your own home.

Please note: our address is not a visiting address.
Orders cannot be picked up or viewed on site.
If you want to send us something, please contact us first at info@shopwithmarleys.com .
How can I get in touch?

Very easy!
You can reach us via:

We usually respond to messages within 1-2 business days . During busy times it may take a little longer, but we will always bark back as soon as we can!
When can I expect a response?

We aim to respond to your message within 1 to 2 business days .
If you email us during the weekend or on a holiday, we will be wagging our tails back into your inbox the next business day!
My dog ​​has an allergy, can you take this into account?

Definitely! ❤️
We understand better than anyone how important it is to be extra careful if your dog has an allergy.

For each product in our webshop we state as clearly as possible the ingredients or materials used.
Not sure if something is suitable? Feel free to email us at info@shopwithmarleys.com and we'll look for the best choice together.

Tip:
Please add an additional note about your dog's allergy in the comments field during checkout.
This way we can double-check before we pack your order.
Safety and happy paws always come first at Shop with Marley's!
Can I also order larger quantities (for example for a dog club or event)?

What a pooastic idea! 🎉🐶
Send us an email at info@shopwithmarleys.com and tell us what you are looking for. We are happy to think along with you about larger orders, special compositions or customization!
Can I make a special request outside your range?

Yes, we would love to think along with you!🎨
Are you looking for something specific that you can't find in our webshop? For example, a certain type of dog toy, a different size snack, or a unique sustainable surprise?

Feel free to email us at info@shopwithmarleys.com — if we can find it within our network of sustainable brands, we'll be happy to sniff it out for you!
Can I add a special request to my order?

Sure! For example, do you want to:

  • A handwritten card included?
  • Special (gift) packaging?
  • A personal message to the recipient?

Let us know in the comments field during checkout, or send us an email in advance. We will make sure that your order is even more personal and cheerful!
Where can I find your general terms and conditions?

Our general terms and conditions are clearly stated on our website. You can find them here:

➡️ general terms and conditions

There you can read everything about ordering, returns, gift vouchers, liability and more.

Order
How do I place an order?

It's easier than teaching your dog to catch a cookie! Choose your favorite products, click "Add to Cart", and proceed to checkout. Follow the steps and within a few clicks your order will be on its way to you.
Can I still change or cancel my order?

Oops, didn't sniff well enough? Can I still return? Sometimes you can! Contact us as soon as possible at info@shopwithmarleys.com . If your order has not been processed yet, we can adjust or cancel it. Is your package already on its way? Then you can use our returns process.
Can I place an order if I live outside the Netherlands?

Yes! We also ship to Belgium, Luxembourg, Germany, Austria, France, Spain and many more countries! 🌍 During checkout you will automatically see if your country is included. This way your dog can also wag his tail across the border!
Can I place an order as a gift?

What a pooastic idea! You can specify a different shipping address at checkout. Want a personal message? Let us know in the comments section — we'd love to make it festive!
What are order items?

In addition to products that we have in stock ourselves, we also offer order items . These are products that we order especially for you from our supplier once you have paid for them.

Because we don't have these items on the shelf ourselves, the delivery time is a little longer : count on about 2 to 5 working days . That means a little more patience, but then your order will still come your way safely and happily!

If you order products that we do have in stock at the same time, we will wait patiently until everything is complete, so that we can make you happy in one go.